The unified inbox: Conversations

Conversations is the unified inbox in your GoHighLevel CRM. Instead of a text here, an email there, and a Facebook message somewhere else, every channel collapses into one thread per contact — so you always have the full history in front of you.

One thread per contact, across every channel.

One thread, every channel

SMS, email, web chat, and connected social DMs all land in the same conversation. You see the whole back-and-forth in order, with the contact’s details a click away — no switching apps to piece a history together.

Replying

Open a conversation, choose the channel at the bottom (text, email, and so on), and send. Your reply is logged on the contact automatically, so the next person — or your automations — picks up exactly where things left off.

Why it matters

Speed-to-lead wins deals. A single inbox means a new inquiry doesn’t sit unseen in one channel while you watch another — and because everything is on the contact, your follow-up automations can read and react to it.